Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Traverce ("we", "us", or "our"), concerning your access to and use of the traverce.co.zm website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").

2. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights.

3. User Representations

By using the Site, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update such registration information as necessary.
• You have the legal capacity and you agree to comply with these Terms of Service.
• You will not use the Site for any illegal or unauthorized purpose.

4. Products and Purchases

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

5. Payment, Delivery, and Refunds

• Payments: We accept payments via supported local and international payment providers (e.g., Mobile Money via PawaPay). You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
• Delivery: Delivery costs and times vary based on the destination and the product type. Digital products are delivered immediately via email, while physical products will be shipped according to the details provided during checkout.
• Refunds: All sales are final and no refund will be issued, except in cases where a product is fundamentally defective, not delivered, or otherwise required by applicable consumer protection laws.

6. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to: systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

7. Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at hello@traverce.co.zm.